Full job description
Job requisition number
038533
Job location
Richmond
Specific work hours
shift - between the hours of 8:00am to 6:30pm
Full-time / part-time
Full-time
Salary
Starting at $27.25/hourly
Posting period
From 03/06/2024 to 03/15/2024
Overview
Are you passionate about helping others? Do you want to provide excellent customer service to clients? We are looking for Customer Care Agents/Client Service Representatives for our Richmond Office.
In this role, you’ll assist clients with their claims process, ensuring that every client interaction is conducted in a fair, timely, compassionate, and professional manner.
This is a temporary role for approximately 4 (four) months - from May to August - A great summer opportunity for post-secondary students.
We offer a starting hourly wage of $27.25, and activities that support a healthy lifestyle.
How you’ll make a difference:
You’ll connect people with the services and answers they need.
Where you’ll work
In this role, you’ll work from our Richmond office.
What you'll do
Assist workers with their claims process
Responding to incoming inquiries about claims and workers’ compensation matters, and triage inquiries as necessary
Addressing clients’ questions and concerns and update claims files
Initiating the tele-claim process for injured workers
Collecting, analyzing, and documenting vital information to help clients complete their applications for benefits over the phone
Is this a good fit for you?
We’re looking for people who can:
Interact with workers in a caring, tactful, respectful, and objective manner in sometimes sensitive or difficult circumstances
Gather information from a variety of sources, including over the phone, in person, and by reading and interpreting information
Organize, prioritize, and manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions
Clearly, concisely, and accurately explain complex information both verbally and in writing
Build and maintain rapport with a variety of individuals
In this position, you will be required to work a 7.5 hour shift, Monday to Friday. This shift can be scheduled between the hours of 8:00am to 6:30pm.
Your experience and educational background:
Completion of Grade 12 (post-secondary education is preferred)
A minimum of 18 months of recent customer service or business experience
Experience with customer solutions and support
Proficient knowledge of Microsoft Office software
Important to know
Before we can finalize any offer of employment, you must:
Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.
Confirm you’re legally entitled to work in Canada.
WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What’s it like to work at WorkSafeBC?
It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover who we are.
Salary: $27.25 hourly
Want to apply?
Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.
We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
