City University of Seattle (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University. We serve students regionally, nationally, and globally, reaching across borders to impart knowledge and empower individuals. With a focus on adult learners and online students, we provide flexible, accessible programs tailored to meet the needs of the modern learner. Offering over 60 academic degree programs, we are committed to expanding our student's knowledge, skills, and possibilities. Our mission is deeply rooted in the belief that education can improve lives. We invite you to join us in our commitment to fostering community, promoting diversity, and providing an environment where every student can thrive and achieve their educational goals.
Job Description:
Job Summary:
Serves as the first contact in assisting students with obtaining the financial aid support needed to achieve their educational and career goals.
Essential Duties and Responsibilities:
Provide a high level of service to students in need. Respond to various financial assistance inquiries in a timely manner.
Complete institution information for part-time loans and email submission.
Enter applications into the database.
Finalize Appendix 3 Requests for regular full-time students.
updated financial resources with students each term and coordinate bulletins.
Disperse resources regarding student loan applications, interest-free status, and repayment assistance from established and vetted resource banks.
Escalate denials, modified academic plans, disability-related matters, amendments, application corrections, withdrawals, confirmation of enrollment matters, and high-needs students to the Financial Aid Advisor.
Clarify eligibility requirements, review applications for accuracy and completeness, and assess applications.
Manage deferral email requests and liaise with the billing office.
Participate in the review of scholarship awards using established rubrics.
Perform other administrative and front-line coordination tasks as required.
Requirements:
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor's degree or equivalent combination of education and experience.
A minimum of one year of experience directly related to student financial assistance or experience working in a private or public post-secondary institution.
Strong computer skills, including proficiency with word processing, data entry, spreadsheets, Outlook, and databases (PeopleSoft, partner portal through BCeID, scheduling software).
A current working knowledge of relevant policies and procedures for provincial and territorial financial aid is an asset but not required. Training will be provided.
Must demonstrate a high level of customer service, attention to detail, and communication skills.
Ability to maintain discretion and confidentiality.
Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task, and adjust to changing workloads and deadlines.
Demonstrated experience working with people of diverse racial, ethnic, and socioeconomic backgrounds.
Ability to read and interpret operating instructions and procedure manuals. Ability to write routine reports and correspondence.
Additional Information:
Physical Demands:
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and perform repetitive motions of the hand and wrists.
The employee is occasionally required to stand, walk, grasp, handle, feel, and reach.
Working Conditions:
The working conditions described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work is generally performed remotely. Must be able to travel to the campus office for in-person appointments.
Evening or weekend hours may be required.
Salary information:
CAD 55,000/year
Benefits information:
We offer a comprehensive benefits package, including paid holidays and paid time off, supplemental health plans, retirement savings plans with employer matching, tuition benefits, and other workplace perks such as flexible work schedules.
Application Instructions:
City University of Seattle accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application includes:
Completed Electronic Application Form
Cover letter
Resume
Once you have created a profile, please remember to record your password. If you use the' Help Desk' feature, responses will be sent to your Interview Exchange account. A hiring manager will contact candidates whose qualifications and experience most align with current needs. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email employment@cityu.edu.
City University of Seattle is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.
